Registered Address:, Lagos, Nigeria

Contact Email: info@myautotorque.com Company Email]

Website: [www.autotorqueltd.com]

 

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1. Introduction

 

At Auto Torque Ltd, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, mobile platforms, or engage with our services (vehicle importation, auctions, and direct sales).

 

By using our services, you consent to the practices described in this policy.

 

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2. Information We Collect

 

We may collect the following types of personal information:

•Full Name

•Phone Number

•Email Address

•Residential or Delivery Address

•Bank or Payment Details

•Vehicle Preferences and Order Details

•Identification Documents (e.g., government-issued ID, if required for KYC)

 

We also collect non-personal data such as IP address, browser type, device information, and usage logs via our website and digital platforms.

 

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3. How We Use Your Information

 

We use your information to:

•Process vehicle orders, auction bids, and shipping

•Provide updates on delivery status

•Respond to inquiries and offer customer support

•Send invoices, receipts, and documentation

•Prevent fraud and unauthorized transactions

•Improve our website and service experience

•Send promotional offers or newsletters (optional)

 

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4. How We Store and Protect Your Data

 

We use industry-standard security measures to protect your personal information, including:

•Encrypted communications (SSL/HTTPS)

•Secure payment processing (via verified third-party processors)

•Controlled internal access to client records

•Regular system updates and backups

 

Client data is retained only as long as necessary to fulfill service purposes, or as required by law.

 

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5. Third-Party Sharing

 

We do not sell or rent your personal information.

 

However, we may share limited data with trusted third parties strictly for service purposes, including:

•Shipping and logistics partners

•Customs and clearing agents

•Insurance companies (for buyback protection)

•Payment processors and banks

•Auction platforms (e.g., AutoTrader, Manheim) for vehicle bidding

 

All third parties are contractually obligated to protect your data.

 

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6. Cookies and Tracking

 

Our website may use cookies and analytics tools (like Google Analytics) to improve performance, track visitor usage, and personalize your experience.

 

You can adjust your browser settings to block or delete cookies if you prefer.

 

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7. Your Rights

 

You have the right to:

•Request access to your personal data

•Request correction or deletion of your information

•Withdraw consent for marketing or communications

•Lodge a complaint with a data protection authority

 

To exercise any of these rights, please email us at: [Insert Email]

 

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8. Marketing & Communication

 

With your consent, we may send promotional offers, updates, or new listings via email, WhatsApp, or SMS. You can unsubscribe at any time by clicking “unsubscribe” in emails or replying “STOP” to SMS.

 

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9. Children’s Privacy

 

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors.

 

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10. Updates to this Policy

 

We reserve the right to update this Privacy Policy from time to time. Changes will be posted on our website with an updated “Effective Date.”

 

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11. Contact Us

 

If you have any questions or concerns about this Privacy Policy, please contact:

 

Auto Torque Ltd

Email: [Your Company Email]

Phone: [Your Business Number]

Website: [www.autotorqueltd.com]